This was our third session focused on Service Cloud! The first was Service Cloud Reporting in Salesforce and the second was Formulas for Service Cloud Reporting. In this session we touched on the old sample Support Reports in Classic, hiding unwanted Report Types, doing Case Spike Analysis, Calculating NPS Score, and reporting on Case Escalations.
Past Recording Tags:
Adoption Analytics Tab Architecting Best Practices Bucket Charts Cleanup Components Conditional Formatting Cross-Object Formulas Custom Formula Fields Dashboard Dashboards Dreamforce Embedded Enhancements Escalations Export Favorites Folders Formulas Hands-on Interview Joined Reports Master Multiple Currencies New Features NPSP NPS Score Permissions Permission Sets Power of One release Report Formats Reports Reports Types Roadmap Sales Scatter Plot Service Cloud Slack Snapshots Summaries Summary Formulas Unlimited Edition
Recent Recordings:
- Recent Salesforce Report and Dashboard Enhancements and Dreamforce Reporting Roadmap
- Dashboard Dōjō – Masters in the Dōjō Series with Steve Molis
- Dashboard Dōjō – Setting Up and Using Multi Currency on Salesforce Reports and Dashboards
- Dashboard Dōjō – Salesforce Summer ’23 Release Report and Dashboard Features
- Dashboard Dōjō – Salesforce Security and Permissions for Reports and Dashboards