Service Cloud Reporting in Salesforce

In this session we talked about what’s needed to report on Service Cloud, Standard and Custom Report Types, and other useful features. We looked at the Preconfigured Service Cloud Dashboards available for free on Salesforce’s AppExchange and talked about...

Sales Reporting in Salesforce

In this session we dug into what we need to support sales reporting, Opportunity Report Types, and useful features. We discuss the difference between the words “pipeline” and “forecast”, and the few ways to achieve Target vs Actual in...

Embedded Analytics in Salesforce

We kicked off 2022 in the Dōjō by digging into Embedded Analytics in Salesforce. Report Charts can be embedded anywhere on any page in the Lightning interface. Dashboards can be included in Home Pages and App Pages. Component Visibility gives an extra level of control...